Returns & Refunds

Returns

If you are buying from pls3d.store as a consumer in the EU, you may return your order within 14 days of delivery, in line with EU consumer rules.

To request a return, contact me within 14 days of receiving your order and include:

• your order number
• your name
• the email used for the order
• the reason for the return

Returned items must be sent back in original condition and include all accessories that came with the order.

If the return is not related to a defect or shipping damage, the buyer pays the  return shipping cost.

Defective or damaged items

If your device arrives damaged, does not turn on, or has another clear issue on  arrival, contact me within 14 days of delivery.

Please include:

• your order number
• a short description of the problem
• clear photos of the device
• photos of the packaging if there is visible shipping damage

After reviewing the issue, I'll offer one of the following:

• replacement
• repair
• full refund

If the issue was caused by shipping damage or a confirmed defect, I'll cover the  reasonable return or replacement cost.

Refunds

If your return is approved, the refund will be sent to the original payment method.

Refunds are processed after the returned item is received, or after the issue is  confirmed in case of DOA (Dead on Arrival) or shipping damage.

Contact

For return or refund requests, contact orders@pls3d.store